Privacy Policy

Who Operates This Site

This Privacy Policy applies to a88com, accessible at https://a88com.ws. When you create an account, place a bet, or simply browse a88com, this policy explains what personal information we process and how we keep it safe.

If you have any questions about this document or want to exercise a data right, write to us at [email protected]. Our support team is available 24/7 by live chat and email.

Data We Collect From You

We only collect information that is genuinely needed to run a safe, compliant platform for Bangladesh players. The table below breaks this down clearly.

We do not collect any sensitive categories of data (such as health information, political opinions, or religion) and we never ask for your full debit card PIN.

Why We Collect It

Fulfilling your account contract

To register your a88com account, process bKash or Nagad deposits, pay out withdrawals, and deliver the games you play, we must hold the identity and financial data you provide. Without this, we cannot operate the service.

Preventing fraud and underage gambling

KYC document checks are mandatory before any withdrawal is processed. We verify that every player is at least 18 years old and that the payment wallet belongs to the account holder. This protects you and other players on the platform.

Responsible Gaming monitoring

Gameplay and session data help us identify patterns that could indicate problem gambling. If your behaviour matches known risk signals, our team may reach out proactively or apply cooling-off tools. You can also set your own limits at any time from your account settings.

Platform improvement and security

Device and technical data let us detect suspicious logins, block duplicate accounts, and optimise the a88com app experience on Android phones commonly used in Bangladesh.

Marketing (only with your consent)

If you opt in during registration, we may send you offers about reload bonuses, cricket match promotions, or new game launches via SMS or email. You can unsubscribe at any time by clicking the link in any message or contacting support.

When We Share Your Data

a88com does not sell your personal data to advertisers or data brokers. We share information only in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction data needed to complete your deposit or withdrawal.
• Game providers — Ezugi, Red Tiger, JILI, Spribe, and JDB receive a pseudonymous player ID and bet data to run game sessions. They do not receive your name or mobile number.
• KYC verification services — An identity verification partner compares your submitted NID or Passport scan against official records. This partner is bound by strict confidentiality agreements.
• Legal obligations — If a court order, regulatory authority, or law enforcement agency requires disclosure, we will comply and, where legally permitted, notify you.

All third parties we work with are contractually required to protect your data and use it only for the stated purpose.

Cookies and Tracking

a88com uses cookies and similar technologies to keep you logged in between sessions, remember your language and display preferences, and measure which pages players find useful. We use three categories:

• Strictly necessary — Session cookies that keep your login active. These cannot be disabled without breaking the site.
• Performance / analytics — Aggregate data on page load times and error rates. No personally identifiable information is shared.
• Functional — Remember your preferred game category and deposit method so you do not have to re-select them each visit.

You can manage or delete cookies via your browser settings. Disabling performance cookies will not affect your ability to play or withdraw.

How Long We Keep Records

We keep different types of data for different periods, based on legal and operational needs:

• Account and KYC records — Retained for a minimum of 5 years after account closure, as required by anti-money-laundering regulations.
• Transaction records — Kept for 5 years from the date of each transaction.
• Gameplay logs — Retained for 2 years to support dispute resolution.
• Support communications — Kept for 1 year after a ticket is closed.
• Marketing opt-in records — Kept until you withdraw consent, plus 90 days for confirmation of deletion.

When a retention period ends, we either delete the data securely or anonymise it so it can no longer be linked back to you.

Your Rights as a Player

You have clear rights over your personal data. Submit a request to [email protected] and we will respond within 30 days.

When you submit an access or deletion request, we will ask you to verify your identity — typically by confirming your registered mobile number and providing the last four digits of your NID — to protect against fraudulent requests.

Security Measures

a88com applies a layered approach to data security. All connections between your device and our servers use 256-bit SSL encryption. Passwords are stored as salted hashes and are never readable by staff. Financial credentials (bKash/Nagad wallet numbers) are stored in an encrypted vault separate from your general account record.

Our infrastructure team monitors for unusual login patterns around the clock. If a login attempt originates from an unrecognised device or IP location, we send a verification SMS to your registered number before granting access.

Despite these measures, no online service can guarantee absolute security. If you believe your a88com account has been compromised, contact us immediately at [email protected] or via 24/7 live chat so we can lock the account and investigate.

Players Under 18

a88com is strictly for players aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, please contact us immediately at [email protected]. We will close the account, void any transactions, and delete the associated data as soon as the report is verified.

Age verification is part of the KYC process required before any withdrawal. If a player cannot confirm their age with an accepted document (NID, Passport, or Driving Licence), their account is suspended until the check is complete.

Changes to This Policy

We may update this Privacy Policy when our practices change, when new services launch, or when regulations require it. The "Last reviewed" date at the top of this page always shows when the most recent update took place.

If a change materially affects how we use your data, we will send a notification to your registered email address at least 14 days before the change takes effect. Continued use of a88com after that date means you accept the revised policy. If you disagree with any change, you have the right to close your account and request data deletion before the change comes into force.

Get in Touch With Us

For any privacy-related question, data request, or concern, reach our Data Support team directly:

• Email: [email protected]
• Live Chat: Available 24/7 from the a88com website or app
• Response time: We aim to respond within 2 business days; full data requests are fulfilled within 30 days.

When contacting us about a data request, please include your registered mobile number and the nature of your request in the first message. This helps us route your query to the right team and start the identity verification step without delay.