Responsible Gaming at a88com

Our Commitment to Responsible Gaming

a88com treats responsible gaming as a core part of how the platform operates — not an afterthought. Every account holder in Bangladesh has access to free, in-account tools that limit spending, time, and access when needed. No approval process. No waiting period for most limits.

Our customer support team is available 24/7 by live chat and email. Any responsible gaming request — a deposit cap, a cooling-off period, or a permanent closure — is handled with the same priority as a payment query.

Age Verification – 18+ Only

You must be 18 years old or above to open an account and play on a88com. This is a firm rule with no exceptions.

During registration, all players confirm their age. Before your first withdrawal, a full KYC check is required. Accepted documents include:

• National ID Card (NID)
• Passport
• Driving Licence

KYC documents are reviewed within 24 hours. If age cannot be verified, the account is suspended and any winnings are withheld until verification is complete. a88com does not process withdrawals from unverified accounts.

Tools to Manage Your Play

These tools are available from your account settings or by contacting support. They take effect immediately unless noted otherwise.

All limits and restrictions apply to your a88com account across web, mobile browser, and the a88com app. There is no way to bypass a limit by switching device or browser.

Recognise the Warning Signs

Problem gambling can develop gradually. These are common early indicators that your gaming habits may need attention:

• You spend more money than you planned and feel frustrated when you try to stop.
• You chase losses — depositing again after losing to try to win the money back quickly.
• Gaming is affecting your sleep, work, studies, or relationships.
• You feel anxious, irritable, or restless when you are not playing.
• You hide your gaming activity from family or friends.
• You use money meant for rent, food, or other bills to fund gaming.
• You think about gaming constantly when doing other things.

If two or more of these feel familiar, consider activating a cooling-off period or contacting an external support organisation listed below. You do not need to reach a crisis point before asking for help.

Self-Exclusion Process

Self-exclusion closes your account so that you cannot log in, deposit, or play. It is the most effective tool for players who feel they have lost control.

Steps to self-exclude from a88com

1. Send an email to [email protected] with the subject line "Self-Exclusion Request".
2. Include in your email: your registered email address, your preferred exclusion period (6 months, 1 year, 5 years, or permanent), and your reason (optional — but it helps our team respond appropriately).
3. Our team confirms the exclusion within 24 hours and closes your account for the requested period.
4. During exclusion you will not receive any promotional emails or SMS messages from a88com.
5. To reinstate after the minimum 6-month period, you must contact support, go through a 7-day cooling-off review, and re-verify your identity before the account is reopened.

a88com will not reverse a self-exclusion during the agreed period under any circumstances, including requests submitted via live chat in a moment of impulse.

Protecting Minors

If you share a device or a bKash/Nagad account with a minor, take these steps to prevent access:

• Use a strong password that is not shared with anyone under 18.
• Log out of a88com after every session on shared devices.
• Use device-level parental controls to block the a88com website and app.
• Keep payment method PINs (bKash, Nagad, Rocket) private.

If you believe a minor has accessed an a88com account, contact support immediately at [email protected]. We will investigate and take action within 24 hours.

External Support Organisations

a88com support is available 24/7, but we are not a counselling service. If you or someone you know is struggling with problem gambling, please reach out to a dedicated organisation:

• Gamblers Anonymous International — gamblersanonymous.org — peer support groups, free and confidential.
• GamCare — gamcare.org.uk — free helpline, online chat, and self-help tools, available internationally.
• BeGambleAware — begambleaware.org — guides, risk assessments, and referrals to local counselling.
• National Mental Health Helpline (Bangladesh) — Kaan Pete Roi: 01779-554391, available daily for emotional support.

All of these services are free, confidential, and available without needing to disclose which gambling site you use.

Contact a88com Support

For any responsible gaming request — setting a limit, activating a cooling-off, or starting self-exclusion — reach our team through any of the channels below. Live chat connects you to a real person within minutes, any time of day or night.

18+ · Play Responsibly. Gaming at a88com is for adults in Bangladesh who choose to play for entertainment. If it stops being fun, use the tools on this page or contact support straight away.